How to sidestep the blame game - and give staff feedback that actually works
Effective leaders provide employees the best possible chance to perform well.
Karl Purcell
How to keep staff happy - without (necessarily) paying everyone more
Don’t underestimate the motivational power of a sense of purpose, or just saying thanks.
How to overcome your customers' 'irrational' choices and boost sales
Not all customer behaviours make the best financial sense.