Tech retailer Click.ie will be wound up following a tsunami of customer complaints

Panicked punters said the company was unable to fulfil orders in time for the Christmas period.

By TheJournal.ie Team

ELECTRONICS RETAILER CLICK.IE is seeking liquidation following a spate of complaints claiming that the company has been unable to fulfil orders.

Cantec Office Solutions, which trades as Click.ie, first came into focus before the busy Christmas period as panicked customers who had bought phones, tablets and other gadgets said they had not arrived on time.

There were also complaints that the company was unresponsive to the concerns of their customers and would not answer calls or respond to emails.

Fora‘s sister website, TheJournal.ie, reported in March that the problems appear to have persisted into the new year.

A creditors meeting will be held on 24 April, at which the company will nominate PJ Lynch of PJ Lynch and Company as Cantec Office Solutions’ liquidator.

Lynch told TheJournal.ie that his office has received approximately 150 calls or emails from customers to express their concerns about goods they have purchased but not yet received.

Click.ie lists seven stores around Ireland, but its primary business is through its website where it sells refurbished smartphones at marked down prices. It says that its retail outlets and online store operate separately from each other.

A number of years ago Apple began selling certified refurbished products, but third-party retailers are now doing the same with Click.ie among the best-known sellers in Ireland.

Company filings show that Umar Anwar is listed as one of three current directors of Cantec Office Solutions, and is resident in Ballynacally, Co Clare.

According to the most recent accounts, the company recorded a loss of more than €790,800 in 2016.

Cantec Office Solutions has gone through a number of different owners in recent years and in March 2017 an examiner was appointed to the company.

As previously explained by Fora, examinership is a practice that is used by insolvent businesses that cannot pay their debts.

On 10 April, Click.ie posted on Facebook announcing that it was “temporarily closed”.

“Due to unforeseen circumstances, Cantec Office Solutions Ltd, trading as Click.ie, is temporarily closed,” it said.

Complaints

TheJournal.ie spoke to a number of customers who had not received their orders or receipts of orders back in March.

One customer, David Glynn, explained that his girlfriend spent €400 on a new phone through Click.ie’s website three weeks previous, but said that when the money went through she received no confirmation of sale.

He added no receipt was issued in the days after the sale either and they could not contact a customer representative.

“She thought she was purchasing a phone from their online shop and after she put in her details €400 was instantly taken from her account by ‘Cantec Office Solutions’ and she didn’t get sale confirmation,” Glynn said.

“You can’t contact them by phone because they never answer and it’s the same with email and Facebook messages.”

Glynn said that he finally got a response by tagging the name of company director Umar Anwar into his Facebook posts. He also said that Anwar worked in the Ennis branch of the store.

Written by Hayley Halpin and posted on TheJournal.ieWith reporting by Ronan Duffy

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